Privacy Policy

Security details:

Jaan Brothers Collection (“we”, “our”, “us”) operates the website jaanbrotherscollection.com. We are committed to protecting the privacy and security of our customers’ personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website or place an order.

By using our website, you consent to the practices described in this policy.

1. Business Information

Store Name: Jaan Brothers Collection
Location: Mardan, Khyber Pakhtunkhwa (KPK), Pakistan
Website: jaanbrotherscollection.com

For privacy inquiries:

📞 +923709161527
📧 jahangeerakl262@gmail.com

2. Information We Collect

We collect only the information necessary to process orders and provide services.

Personal Information:

Full Name
Phone Number
Email Address
Billing Address
Shipping Address

Transaction Information:

Order details
Payment transaction reference number
Payment status

⚠ We do NOT collect or store:

Wallet PINs
Account passwords
Sensitive financial credentials

3. Purpose of Data Collection

We collect your information strictly for:

Processing and confirming orders
Arranging product delivery
Communicating order updates
Processing payments
Preventing fraud and unauthorized transactions
Complying with legal and regulatory obligations

Your data is not used for unrelated marketing without your consent.

4. Payment Processing

We accept payments through secure third-party payment service providers including:

JazzCash
Easypaisa

All payment transactions are processed securely through their official payment channels.

We do not store or have access to your mobile wallet PIN, password, or sensitive authentication data.

5. Sharing of Information

We do not sell, rent, or trade customer information.

We may share limited necessary information with:

Payment service providers (for transaction processing)
Courier/logistics partners (for delivery)
Legal authorities if required under Pakistani law

All third-party service providers are required to maintain confidentiality and use the data only for authorized purposes.

6. Data Retention

We retain customer information:

For order fulfillment and record-keeping
For dispute resolution and fraud prevention
To comply with tax and legal requirements

Customer order records may be stored for up to 5 years, unless deletion is legally required earlier.

7. Data Security

We implement reasonable administrative and technical measures to protect personal data against:

Unauthorized access
Misuse
Loss
Alteration

However, no internet transmission is completely secure, and we cannot guarantee absolute security.

8. Fraud Prevention & Monitoring

To protect customers and payment systems:

Transactions may be reviewed for suspicious activity.
Orders suspected of fraud may be cancelled.
Identity verification may be requested if necessary.

Providing false information may result in order cancellation and possible legal reporting.

9. Customer Rights

You may request to:

Access your stored personal data
Correct inaccurate information
Request deletion (subject to legal retention requirements)

Requests can be submitted via email.

10. Cookies & Website Tracking

Our website may use cookies to:

Improve website functionality
Enhance user experience
Analyze website traffic

You may disable cookies in your browser settings if preferred.

11. Policy Updates

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

Continued use of the website constitutes acceptance of any changes.

12. Contact Information

For questions regarding this Privacy Policy, please contact:

Jaan Brothers Collection
Mardan, KPK, Pakistan
📞 +923709161527
📧 jahangeerakl262@gmail.com